
Systems Engineer - Application Packaging & Intune
- Gurgaon, Haryana
- Permanent
- Full-time
- Minimum 3 year of working knowledge and hands on experience in the following technology areas: Application Packaging, Intune, Autopilot, Windows Update for Business etc.
- Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers.
- Troubleshooting Windows application/ OS issues
- Expertise on compliance policies related to windows desktop environments.
- Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
- Automation skills - PowerShell, Python along with other programming languages are a plus.
- Experience in managing MAC devices using Intune
- Bachelor's degree in computer science or equivalent area of study.
- ITIL or any other Industry certifications in relevant areas is a plus.
- Support daily operations for Windows environments, including hardware, software, Autopilot, Intune, M365, and mobility, while creating relevant operating documentation.
- Adhere to ITIL processes for incident, change, and problem management.
- Collaborate with the Security team to ensure compliance with security policies and standards.
- Analyze metrics, logs, and system alarms for troubleshooting and preventative maintenance, while facilitating major incident restoration calls.
- Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical)
- Independently manage multiple projects and ensure availability outside standard working hours for collaboration with offshore partners.