Customer Service Representative
Element Solutions
- Chennai, Tamil Nadu
- Permanent
- Full-time
- When receiving the customers’ order by mail/fax, input the information into JDE system correctly (including the unit, amount and name), check the stock and confirm the date for delivery.
- Arrange the shipment according to process, manage and file the orders and confirmations.
- Coordinate with the warehouse and planner to ensure the delivery date and amount is on schedule.
- Follow up the samples, return goods, price and approval of Credit Note according to process.
- Update the price after revised to JDE system in time and provide the approved quotation to customers.
- Follow up and reply to customers’ investigation and complain, contact with the related departments to complete the investigation and assist the sales to arrange the return goods.
- Check the orders unshipped periodically by self, assist to follow up the stock to avoid orders being delayed.
- Follow up the creation and updating of the information for new customers (limited to cashier customers) in JDE system, supplement and update the customers contact information timely.
- Assist salesman to manage the consignment customers, arrange the stock taking, settlement and follow up the approval for Running Cost.
- Assist Credit Analyst to follow up the payment status of customers and inform them about the shipment.
- Provide the related sales report according to requirement.
- Finish other tasks assigned by manager.