Location -Bangalore, IndiaHours of Work Split or shared shifts as followsEither 08.00 - 17.00 or 09.00 - 18.00 Monday to Friday (all times are UKtime)Team Summary The Backup, Unix & Storage Ops team is 8:00 to 18:00 (UK hours)The analysts are supposed to be specialist in Storage(NetApp & Brocade) Backup (CommVault), and preferably some knowledgein Unix (Solaris) The analyst would be responsible for day-to-day Support forthe Storage environment, and configuration of backup systemsRole Summary The purpose of this role is to ensure that our Customer's Backup & Storagesystems are correctly configured to meet the requirements of a constantlychanging IT environment.You will be responsible for all Storage and Backup Systems related queriesand requests along with your region-based counterpart. You will also beheavily involved in future Storage Backup Systems enhancement projects.Detailed Activities Include:Storage: To support and manage Netapp storage environment. The idealcandidate will be responsible for the day-to-day administration of NetAppstorage systems, including provisioning, maintenance, monitoring, andoptimization of storage resources across SAN and NAS infrastructures.Create and manage storage aggregates and volumes on NetAppsystems.Demonstrate working knowledge of storage protocols includingNFS, CIFS, iSCSI, and FCP.Perform ONTAP administration, including system monitoring,performance tuning, and firmware upgrades.Schedule and manage snapshots for data protection and recovery.Establish and monitor SnapMirror relationships for datareplication and disaster recovery.Provision and manage LUNs, including LUN expansion andmapping for connected servers.Possess strong understanding of SAN (Storage Area Network) andNAS (Network Attached Storage) technologies.Execute storage reclamation from decommissioned hosts andservers to optimize resource utilization.Backup (Commvault) Responsible for managing Commvault backups,including issue resolution, tape restores, and backup configurations forserver lifecycle events. Supports backup-to-disk projects, analyzesrecurring failures, communicates system changes, and leverages SANexpertise to optimize performance while assisting with server-level issues toensure data integrity and availabilityTroubleshoot and fix any backup systems related issue(s) inconjunction with Systems team and external vendor(s).Act as a backup for arranging restore of data from tapes andcomplete backup requests.Project activity regarding the implementation of backup to diskBack-up configuration due to commissioning / de-commissioningof live serversProblem resolution - troubleshoot frequently failing back-upsChange communication to your team leader and colleaguesregarding changes made to relevant systems and the potentialimpact of these changes on the work of Backup OperationsKnowledge on SAN technologies.Troubleshooting boot issues and other server related issuesExperienceIt is envisaged that this role will require in-depth knowledge of both Backupand Storage in an IT operational environment.To perform this role you will have had at least 4 years experience in a Storageand / or Backup administration expertise. In particular you will have spent asignificant period of this time within a single role and you will have currentwork experience in IT Systems Management.You will identify yourself as a Systems professional and demonstrate asound understanding of the principles of Systems Management, Monitoring,Backup, Storage and their application to an organisation.You will ideally have experience in providing support to a global client froma remote central location and will be used to dealing with customers fromvarying backgrounds.Your approach to work will require a good attention to detail and you will takepride in your work as a Systems professional. You will also be able todemonstrate commitment to your work and flexibility in dealing withunforeseen operational requirements.You will have the ability to quickly adapt to new Systems and Business rulesor standards which will affect your work.You will be detail and task orientated with the ability to work as part of a teamand quickly establish credibility with colleagues.You will have excellent communication skills, and able to work effectivelywith both local and remote team members.Mandatory SkillsThe ability to build / configure the following tools is required for this role:Technical SkillsCommvault 11In addition the ability to perform Windows Scripting and ActiveDirectory Authentication in the above systemsFamiliarity with ONTAP operating system and NetApp tools such asOnCommand System Manager or Active IQ Unified Manager andBrocade Network AdvisorGood understanding of enterprise backup and recovery processes.Strong problem-solving skills and attention to detail.Ability to work independently as well as collaboratively in a teamoriented environment.Preferred SkillsIn addition, the ability to build and configure the following tools is stronglypreferred for this role:CertificationNetApp then CommvaultKnowledge of the following would be beneficial for this role and may play apart in differentiating you from other candidates:Solaris / LinuxMicrosoft ProjectAbility to create &maintain systemsdocumentationIn addition to the skills mentioned above, the following certifications wouldbe beneficial in performing this role:NetApp Ontap and DataProtection CertificationCommvault CertificationMCSE/MCSA/MCITPEducationITILMinimum degree level education of a B. Tech. / B.E. / MCA/ BCA from apremier institute or equivalent experience in software design or relatedfield.
