Job Description The incumbent will add value to the Power Tools After Sales Service team in India with the following objectives & tasks: Supporting the After Sales management by balancing P&L elements - TGS, GM, PCR, Forecasting (Value and Volume), Service indicators (RR, TITO, Repaired volume etc.) Establish and maintain price management system in country After Sales organization to drive affordability in coordination with After Sales Pricing Manager. Develop system of measuring, tracking and reporting After Sales commercial KPIs to support the After Sales network and user manager team. Managing commercial aspects of promotions, service marketing and new After Sales initiatives. Own and drive the effective use of tools like Promo tool, Warranty reimbursement process, C-Budget & Sales Allowance (policy elements) tracking. Operational support to the After Sales team via trade offers, price blocks, daily TGS & KPI dashboard against targets deployed. Be the contact window between Central AS team and supported BU's (Pro Tools, Garden Tools, Measuring Tools). Support local AS team for network design, digitalization projects and user survey tracking and new service delivery options. Qualifications Master degree in business or engineering 3 (preferably 5) years of experience in Sales or Marketing or After Sales Service Experience in Industrial products market in country Fluent in English Readiness for up to 20% travel time Experience in business commercials, process digitalization is preferable. Proficient in Data Analysis & visualization via tools like Excel, Power BI, etc.. Additional Information Communication:High in written & verbal Presentation skills:Good Analytical skills:High proficiency Project management: Basic Aftersales Function: Proficient.
