Network Engineer
- Jaipur, Rajasthan
- Permanent
- Full-time
- Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
- Responsible for Operations, Incident and Problem Management for Network Domain
- This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
- Works with vendors and network operation team in the identification and resolution of complex network and voice problems
- Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation
- Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
- Hands on experience required on:
- Represent IT during Enterprise-wide meetings and in crisis
- L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
- Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
- Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
- Create and maintain documentation related to ISO 27001/ISO 2000
- Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc
- Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
- Vendor management, including timely billing to Service Providers
- ITIL, CCNP (Routing & Switching) certification, Wireless certification
- Proficiency in MS-Visio, Project, PowerPoint and excel
- Excellent verbal and written communication skills (US)
- Understands how BPO operations are run and maintained
- Good negotiation and convincing skills
- B.E/B.Tech or equivalent course in IT
- 5 years of experience with 3-4 in BPO/ITES environment
- Open for working in shifts aligned with US/India