Operations Executive - Rohtak (Haryana)
- Rohtak, Haryana
- Permanent
- Full-time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
- aily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries.
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
- Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity
- Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
- Ensure timely and correct data capture for all pickups
- Ensure timely deposit of the cash sales amount collected to accounts
- Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
- Monitor and review operations processes on sorting and bagging of shipments
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
- Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
- Monitor Net Service Levels and take corrective actions, if any
- Support sales in bills distribution & collections
- Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center