Want to be a part of our team The role of Data Centre Remote Technical Support Engineer (L1) is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Working at NTT Technical Skills Windows Servers - 2008, 2012, 2012 R2, 2016, 2019. Active Directory, DNS, DHCP, Group policies. Domain, Forest, Domain Controllers. Vmware Vsphere, vcenter, Failover clustering, NPS, Windows Certificate Management, SCCM, SCOM. Logic Monitor, Windows Performance tools. Windows Server manager, Windows Features & Services, IIS. Powershell scripting, Azure, AWS, Json scripting. Outlook, Windows 10 + 11 OS, RSA, Checkpoint, Ciscoanyconnect, MS Word, Excel. Academic Qualifications Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Advantageous certifications: Up to date and relevant ITIL certification (Foundation Level) MCSA/MCSE, VCP, RHCE or equivalent. VMware Certified Professional vSphere MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist Citrix Metaframe Additional Certifications Cisco Certified Network Professional - Routing and Switching (CCNP-R/S) Cisco Certified Network Professional - Wireless (CCNP-W) Cisco Certified Network Professional - Security Check Point Certified Security Expert (CCSE) Certified Partner SE - Security Cisco Certified Network Professional - Data Center (CCNP-DC) Blue Coat Certified Proxy SG Professional Cisco Certified Network Professional - Voice (CCNP-V) Skills Summary Critical Thinking, Data Center Technologies, Digital Communications, Logical Thinking, Problem Solving, Troubleshooting What will make you a good fit for the role Workplace type: Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category