Customer Success Manager

Indore, Madhya Pradesh
Permanent
Full-time

3 days ago
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This role is for one of the Weekday's clientsMin Experience: 1 yearsLocation: IndoreJobType: full-timeThe role involves customer onboarding, training, support ticket coordination, relationship management, usage optimization, renewals, and account growth. This position plays a key role in driving customer satisfaction, retention, and long-term success.RequirementsKey Responsibilities1. Customer Onboarding & Training

Facilitate seamless onboarding for new customers, including system setup and implementation coordination.
Lead product training sessions to promote effective software adoption.
Deliver continuous support throughout the initial stages of the customer journey.

2. Customer Support & Ticket Management

Assign, monitor, and follow up on customer support tickets.
Collaborate with internal support, product, and technical teams to ensure timely issue resolution.
Track ticket progress, prioritize urgent issues, and provide customers with regular updates.
Keep precise records of issues, resolutions, and escalations.

3. Usage Monitoring & Optimization

Monitor and analyze customer usage data to guarantee effective product utilization.
Suggest best practices to enhance adoption, efficiency, and customer success.

4. Relationship Management

Establish and nurture strong relationships with customer stakeholders.
Conduct regular check-ins, follow-ups, and business reviews.
Act as the main point of contact for assigned accounts.

5. Data Validation & Reporting

Review and verify customer data reports for accuracy and dependability.
Provide customers with actionable insights and recommendations.

6. Renewals & Account Growth

Track license renewals, monitor service usage, and oversee annual contract renewals.
Manage retention and renewal processes proactively.
Identify upselling and cross-selling opportunities in coordination with internal teams.

7. Customer Feedback & Improvement

Collect customer feedback regarding product and service experiences.
Collaborate with product and support teams to foster continuous enhancements.

RequirementsMust-Have Qualifications

Bachelor’s degree in Engineering or a related discipline.
1–3 years of experience in Customer Success, Account Management, Client Relationship Management, or Software Support, preferably within a B2B software setting.
Excellent communication and interpersonal abilities.
Proven experience in customer support, ticket coordination, or issue resolution.
Skilled in analyzing usage metrics, reports, and customer data to extract insights.
Highly organized, proactive, and customer-focused.
Comfortable operating in a fast-paced, technology-driven environment.

SkillsCustomer SuccessAccount ManagementCustomer Support

Weekday AI