Subject Matter expert / Team lead- Loss mitigation/Modification Underwriting-Mumbai/Hyderabad
Cognizant
- Mumbai, Maharashtra
- Permanent
- Full-time
- Interacts with Client,customer to maintain accuracy and efficiency.
- Resolves customer queries and requests.
- Provides clarifications and updates on project and processes to the stakeholders.
- Keeps the stakeholders informed on meeting process deliverables.
- Collates data for reporting.
- Project,Process.
- Acts as an SME for the team to Identify and resolve issues and document all process changes.
- Monitor and review first level processing.
- Process complex Transactions.
- Handle first level escalations from client.
- Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
- Provides analytical reports.
- Contribute to process improvement initiatives.
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
- Review and audit adherence of the team.
- Knowledge Management Perform knowledge sharing.
- Update Process documentation,user manuals as appropriate for the process.
- Participate in knowledge transfer.
- People,Team Management,Adhere to org hygiene and compliance needs in terms of.
- a.
- Personal Utilization and Time sheet submission.
- b.
- Personal and new hire Assimilation.
- c.
- Attendance.
- d.
- Team Initiatives.
- Provides appropriate floor support as an SME and feedback to team.
- Has functional responsibility of the process in the absence of TL.
- Manage break schedule/transport logistics for the team in the absence of the supervisor.
- Business,Customer.
- Interacts with Client,customer to maintain accuracy and efficiency.
- Resolves customer queries and requests.
- Provides clarifications and updates on project and processes to the stakeholders.
- Keeps the stakeholders informed on meeting process deliverables.
- Collates data for reporting.
- Project,Process.
- Acts as an SME for the team to Identify and resolve issues and document all process changes.
- Monitor and review first level processing.
- Process complex Transactions.
- Handle first level escalations from client.
- Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
- Provides analytical reports.
- Contribute to process improvement initiatives Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
- Review and audit adherence of the team.
- Knowledge Management.
- Perform knowledge sharing.
- Update Process documentation /user manuals as appropriate for the process.
- Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.
- a.
- Personal Utilization and Time sheet submission.
- b.
- Personal and new hire Assimilation.
- c.
- Attendance.
- d.
- Team Initiatives.
- Provides appropriate floor support as an SME and feedback to team.
- Has functional responsibility of the process in the absence of TL.
- Manage break schedule,transport logistics for the team in the absence of the supervisor.
- MS Excel
- MS Office
- MS Word
- Speaking English
- Private Equity Fund Accounting
- Fund Accounting