Executives

• High School Diploma or GED equivalent required
• 3+ years hands-on Billing experience in high volume environment
• Intermediate skills in Microsoft Word, Excel and Outlook
• Ability to follow standard operating procedures
• Ability to work tight deadlines while maintaining accuracy
• Team player, flexible, enthusiastic, and proactive
• Good organizational and time management skills
• Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers
• Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information
• Ability to practice outstanding customer service
• Ability to perform at a fast- paced ever-changing work environment with minimum daily direction

• Process weekly Billing Files
• Upload, balance, and process adjustments
• Print, mail and email invoices with reports and timecard backup
• Upload invoices in various customer portals
• Research outstanding invoices utilizing the aging report and various systems
• Cancel, correct, and rebill invoices as needed
• Support branches by providing invoice copies, billing reports, backup and answering questions
• Research billable hours, adjustments, and credits
• Resolve Help Desk tickets – this may require a call or meeting with the branch or customer
• Resolve issues for various assigned and unassigned customers and branches

EXL Service