Client Service Analyst

JPMorgan Chase

Mumbai, Maharashtra
Permanent
Full-time

13 days ago

Job Description:Job summary:J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India.As an Analyst in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.Job responsibilities:

Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs
Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
Guide and handhold account maintenance activities for portfolio as well as un allocated clients
Support various transformation initiatives like outreach programs to enrich client experience
Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
Manage KPIs , metrics and country business objectives

Required qualifications, capabilities, and skills:

Understanding of Global Cash Management products
Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
Good inter-personal and relationship management skills
Ability to work independently and achieve desired results

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase

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