The Loan Servicing Manager - Associate is a key position within the Loans group.You are expected to deliver on the specific tasks and requirements. Job Summary As a Loan Servicing Manager - Associate you will Closely monitor the team on day to day basis to ensure all SLA's are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation. Support the secondary trading desk with Trade booking and settlements Job Responsibilities Closely monitor the team on day to day basis to ensure all SLA's are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation. Support the secondary trading desk with Trade booking and settlements Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model, Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required. Manage process escalations from internal/external customers Should have an eye for detail to ensure all documents are processed and reviewed correctly. Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.Identify HIPO's from immediate team and have well charted out plans for them in place, Identify and drive Process improvements and other initiatives. Ability to work under pressure and deal with high volumes. Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario's, Strong communication skills with the ability to communicate at all levels, Ability to identify changes to processes and procedures to improve productivity and efficiency Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals, Experience in managing instances of individual performance and/or development improvement plans Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines, Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed. Hiring: Assist with process hiring to backfill attrition or for new functional roles Required Qualifications, Capabilities and Skills Bachelor's degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry You should come with knowledge of loan systems like loan IQ You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process Strong risk & control mindset, Knowledge of investment banking products including Loans Experience in driving small to medium sized projects with strong results, Strong people and performance management skills. Strong escalation management skills
