Senior Software Engineer
Ferguson
- Bangalore, Karnataka
- Permanent
- Full-time
- Provide top-notch support for associates experiencing problems.
- Troubleshoot issues and work to identify a solution that fixes problems or allows associates to move forward.
- Monitor request, incident, and problem queues
- Coordinate and collaborate with other IT teams to troubleshoot problems that span multiple teams and disciplines.
- Support and enhance Oracle Financials Cloud including GL, AP, Cash Management, Projects and Fixed Assets, and SLA.
- Manage and optimize Oracle Expense processes and configurations.
- Support Oracle Finance Procurement Requisition flows and approval routing.
- Assist Finance teams with period close, reconciliation, and resolving system blockers.
- Support and troubleshoot custom integrations using Oracle Integration Cloud (OIC)
- Update and change custom integrations using Oracle Integration Cloud (OIC)
- Support, troubleshoot, enhance automate solutions using EPM Automate scripting.
- Support GL batch importing and troubleshoot loading errors.
- Monitor integrations and troubleshoot errors; update alerting as needed
- Work with external/internal systems to ensure stable and secure data flows.
- Develop OTBI analyses, subject areas, and dashboards (OTBI / Reports).
- Build and maintain BI Publisher (BIP) data models, templates, and scheduled jobs.
- Assist functional teams with ad-hoc reporting needs and performance improvements.
- Troubleshoot production issues across integrations, reports, periods, and financial modules.
- Follow and support ITIL incident/change/problem management processes.
- Handle Oracle Support Requests (SRs), escalation, documentation, and lifecycle tracking.
- Provide clear line-of-business updates on system incidents, planned outages, and enhancements.
- Maintain technical documentation, SOPs, and architecture diagrams.
- Oracle Integration Cloud (OIC)
- EPM Automate Scripting
- OTBI / Reports
- BI Publisher (BIP)
- Oracle Expense
- VBCS
- Custom Integration Design & Development
- Integration Error Monitoring & Troubleshooting
- Oracle SR Management Process
- Oracle Finance Procurement Requisition
- Oracle Period Close Activities
- GL Batch Importing
- ITIL Processes
- Strong SQL/PLSQL debugging and data reconciliation skills.
- Understanding of accounting concepts (journals, ledgers, subledgers, accruals, tax, etc.).
- Ability to analyze root causes and provide long-term remediation strategies.
- Excellent communication skills working with Finance users and technical teams.
- Oracle Cloud certifications (Financials, OIC, Reporting).
- Experience with VBCS, Application Composer, or ADF.
- Familiarity with enterprise close cycles, SOX controls, and audit support.
- Experience working in Agile/Scrum teams.
- Participate in a rotating on-call schedule to provide 24/7 support for critical systems.
- Ensure timely response and resolution of incidents during on-call periods.
- Support two operational shifts aligned with India time zones: 06:0015:00 IST and 14:00 22:00 IST.
- Collaborate with global teams to maintain seamless coverage and handoffs across time zones.