Company Description Symsafe India (Symsafe Systems Pvt Ltd) is a leading provider of IT infrastructure management solutions based in Jaipur. We offer managed services for organizations worldwide, specializing in cybersecurity, procurement services, project implementations, system development, integration, and BPO services. Our goal is to provide powerful and affordable IT solutions to businesses of all sizes and industries. Role Description This is a full-time on-site role as a Technical Support Executive. As a Technical Support Executive, you will be responsible for providing customer support, troubleshooting technical issues, and delivering excellent customer service. You will work closely with customers to identify and resolve technical problems, ensuring a smooth and efficient operation of their IT environments. Qualifications Analytical Skills, Technical Support, and Troubleshooting expertise Excellent Customer Support and Customer Service skills Strong problem-solving abilities Good verbal and written communication skills Experience in IT support or related field Knowledge of IT infrastructure management Ability to work well in a team Industry certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Bachelor's degree in Information Technology or related field