Head of Operations | Healthcare/Hospital | Delhi-NCR

Delhi
Permanent
Full-time

1 month ago
Apply easily

The Head of Operations will lead overall hospital operations across IPD, OPD, Housekeeping, and F&B services. The role demands strong leadership, quality orientation, and the ability to elevate patient experience. You will ensure operational excellence, improve efficiency, and maintain compliance with NABH standards.

Identify opportunities for innovation and drive continuous improvement initiatives.Lead day‑to‑day operations across IPD, OPD, Housekeeping, and F&B.
Ensure patient satisfaction, smooth workflows, and NABH compliance.
Oversee patient admission, transfer, discharge, and billing coordination.
Monitor bed management, service readiness, and support functions.
Coordinate with clinical and nursing teams to resolve grievances.
Enhance OPD patient flow, appointment scheduling, and front‑office efficiency.
Drive continuous improvement for service efficiency and patient convenience.
Oversee cleanliness, sanitation, infection control, and housekeeping audits.
Manage housekeeping vendors for performance and cost optimization.
Supervise F&B services, ensuring timely, hygienic, and nutritious meals.
Ensure FSSAI and NABH adherence for food safety standards.
Implement SOPs, conduct internal audits, and drive quality improvements.
Prepare departments for NABH surveillance and re‑accreditation.
Lead operational teams, ensuring manpower planning and performance monitoring.
Drive a culture of service excellence and patient‑centric care.
Monitor budgets, control operational costs, and implement cost‑optimization initiatives.

Lead operations for a high‑growth, multi‑specialty healthcare institutionDrive service excellence, quality, and large-scale process transformationA successful Head of Operations should have:

Graduate/Postgraduate in Hospital Administration, Healthcare Management, or equivalent.
Preferred qualifications: MBA/MHA/PGDHM from a reputed institute.
18-20 years of relevant experience in hospital operations.
Strong leadership, communication, decision‑making, and stakeholder management skills.
Deep understanding of hospital workflows, quality norms, and process improvement.
Ability to manage crises, drive service excellence, and lead diverse teams.

The hospital is a well‑established, modern healthcare institution committed to high‑quality patient care and service excellence. With advanced clinical services and a strong focus on standardised processes, it caters to a diverse patient base. The organisation encourages innovation, accountability, and continuous improvement. It provides a stable platform for senior leaders to create meaningful impact at scale.

Opportunity to lead operations for a major healthcare institution.
Strategic role with high visibility and organisational impact.
Professional growth in a quality‑driven, patient‑centric environment.
Competitive compensation aligned with experience and seniority.

If you are an experienced professional ready to take on the role of Head of Operations, apply now to make a meaningful impact in the privatised healthcare services sector.

Michael Page