Program Manager, INT Security & Loss Prevention
- Bangalore, Karnataka
- Permanent
- Full-time
In this role, you will build and oversee multiple initiatives within the ReLo vertical-addressing vulnerabilities across customer returns, the reverse supply chain, vendor returns, damages, and liquidation flows. You will drive the development of standardized processes, scalable solutions, fraud/theft detection metrics, and escalation paths to improve both security and customer experience.
The ideal candidate is a self-starter who thrives in fast-paced, innovative environments. You bring strong program management expertise, organizational excellence, and the ability to navigate ambiguity while delivering results. Exceptional communication skills-both written and verbal-are critical to influence stakeholders and drive alignment across regions.Key job responsibilities
Key Job Responsibilities
- Lead the design and execution of security and loss prevention programs within Reverse Logistics (customer returns, vendor returns, damages, liquidation) to strengthen the End-to-End Secure Network (E2ESN).
- Build and standardize mechanisms, policies, and processes to identify, mitigate, and prevent vulnerabilities across the international reverse supply chain.
- Partner with global and regional stakeholders (EMEA, AMET, LATAM, APAC) to align strategy, ensure consistent execution, and scale best practices.
- Define and track key metrics to measure program effectiveness, identify fraud/theft trends, and establish benchmarks for performance improvement.
- Develop and implement escalation paths, delivery solutions, and standard work to support customers, account managers, and operations teams.
- Drive innovation by designing new security initiatives, leveraging data insights, and experimenting with solutions to proactively reduce risk.
- Influence senior stakeholders by presenting clear business cases, backed by quantitative and qualitative analysis, to guide decision-making.
- Manage multiple high-impact projects simultaneously, working through complex and ambiguous challenges with ownership, urgency, and structured execution.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.