Business Analyst, Field Support Supplier Quality Engineer

Bangalore, Karnataka
Permanent
Full-time

6 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Business Analyst, Field Support Supplier Quality EngineerResponsibilities:Perform initial reviews of field quality cases reported in ServiceNow/Salesforce tool for supplier qualityResolve data completeness and accuracy issues with submitter as required.Directly address with suppliers those that do not require Supplier Quality Engineer involvement (Replacement parts, information requests, simple issues, etc.)Driving responsiveness to field issues to ensure impact on business and customers is minimized.Escalate to assigned SQE when necessarySupport working through issue resolution and 8DCollect and present data with regards to PAC cases (quantity, causes, response time, etc.) with an orientation to define continuous improvement opportunities.Escalate nonconformance to supplier and follow up till the closure.Facilitate the escalation of unresolved supplier quality issues within assigned projects and suppliers.Investigate and resolve quality issues and defects in products, analyzing root causes and implementing corrective and preventive actions.As an when required support for part qualification activities.Ensure all parts meet required specifications before approval.Collaborate with suppliers to gather necessary documentation for PPAP submissions.Work closely with internal teams to assure the part qualifications.Support on business-critical issuesDemonstrated ability to build long-term partnerships with clientsFocused on continuous improvement in product and service offeringsProfessional experience in the renewables energy industry (preferred) ability to learn basic wind turbine technology to support problem assessment and resolutionAbility to quickly build expertise in Onshore Wind systems and processesMinimum Qualifications:B.Tech or B.E MechanicalGood years in Supplier Quality Manufactory Industries Experience, Renewables energy industry (Wind Turbines) preferredProject Management Experience.Independently determine approach and assigned tasks People ManagementDevelop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.Preferred Qualifications:Exposure to Lean Six Sigma / Green Belt Concepts (Certification preferred)Ability to work in a diverse and dynamic environmentPlanning and prioritizing activitiesGood communication and interpersonal skillsListening skillsAbility to present data effectivelyProblem-solving skillsWhy join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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