Employee Relations

• Execute HR initiatives aligned with short to mid-term HR strategies supporting business objectives.
• Provide HR consulting, coaching, and guidance to mid-level managers.
• Implement organization design changes, assist with change management initiatives, and support talent management processes.
• Plays a key role in delivery of various cyclical HR processes such as performance management, talent management, compensation review, promotion etc.
• Analyze human capital data to develop insights and recommendations for business leaders.
• Adapt and implement global HR programs (Talent, DEI, Rewards, Learning, ER) to meet local needs.
• Support compliance requirements, performance management processes, and talent review cycles.
• Provides advice on employee behavioral and performance issues.
• Address HR inquiries and escalations, recommending appropriate solutions and risk mitigation strategies.
• Contribute to the continuous improvement of HR service delivery and client satisfaction.
• Manage multiple concurrent HR projects with minimal supervision.

• University (Degree) Preferred

• 5+ Years Required; 7+ Years Preferred

• People Leaders and Associates
• India People Team
• Legal and Risk teams
• Internal and external stakeholders

• This role partners with client-aligned Business Area HR Leaders (BHRLs) and other People Team Centers of Excellence (COEs) to ensure the HRCG delivers a distinctive, consistent, and scalable experience for people leaders and associates.

• Responsible for overseeing the design, implementation and administration of employee relations programs, policies, and procedures in accordance with the organization's strategy. The incumbent is considered a recognized master in the field of Employee Relations.
• Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
• Maintains open communication between management and employees and serves as a labor dispute mediator for problem resolution.
• Investigates employee complaints of alleged discrimination, favouritism and/ or retaliation

• Partners with the TIAA GC legal team on investigations and handling progressive discipline actions in accordance with the policy.
• Develops and provides training/guidance to departments on the discipline process and

• On an ongoing basis partner with the US ER teams to drive standardization in practices, processes wherever applicable.
• Monitors legislative updates and changes to case laws to ensure organizational compliance and to assess any impacts on the organization's policies and practices.

• Provide human capital guidance and advice to clients and colleagues.
• Provides HR consulting, advice and coaching to support and enable local business strategy for business and functional leaders
• Lead the delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.
• Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives and embed solutions tailored to the India GCC landscape.
• Partner with HR COEs to improve company performance by identifying and clarifying problems, evaluating potential solutions and implementing selected solution.

• MBA/ PGDM in Human Resources or related field from a reputed institution.

• 12-15 years of progressive HR experience with at least 4-5 years handling Employe Relations.
• Working knowledge of HR Tech tools and exposure to Workday Help or similar other Case Management platforms.
• Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models and local compliance requirements.
• Ability to influence at senior levels with executive presence and commercial acumen.

• Investigative skills to lead and support ER investigations.
• Collaborative influencer who thrives in matrixed, multicultural environments.
• Comfortable navigating ambiguity and driving outcomes in a dynamic, evolving setup.
• Skilled in managing enterprise-wide programs with local customization and impact.

TIAA