Sr. Technical Support Engineer

• Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.

• Diagnose and resolve technical issues related to network connectivity, application access, and security policies.

• Provide clear and effective communication to clients, ensuring they understand the solutions and processes.

• Collaborate with remote support teams and engineers to escalate and resolve complex issues.

• Document all support activities, including issue resolution steps and client interactions.

• Conduct training sessions for clients on products and best practices.

• Stay up-to-date with the latest industry trends and product updates.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in onsite technical support or field engineering, preferably in network security.

• Strong understanding of networking concepts, protocols, and security principles.

• Practical implementation experience with popular brands of security solutions such as:

• Endpoint Detection and Response (EDR)

• Unified Threat Management (UTM)

• Next-Generation Firewall (NGFW)

• Security Information and Event Management (SIEM)

• Multi-Factor Authentication (MFA)

• Privileged Access Management (PAM)

• Privileged Identity Management (PIM)

• Excellent problem-solving and troubleshooting skills.

• Exceptional communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.

Whitefield Careers