Manager, Workforce Administration
WarnerMedia
- Hyderabad, Telangana
- Permanent
- Full-time
Warner Bros. Discovery is searching for a Manager, Workforce Administration (WFA) to join the Global Business Services (GBS) People & Culture (P&C) Operations team. This role will manage WFA team members who support HR Services and HR People & Culture (P&C) Partners with position and employee data management. This Manager role oversees day-to-day processes for the WFA team and assists team members with training. Participates as a subject matter expert in meetings and on special projects around WFA. Assists internal and external clients and P&C Partners with questions and concerns.The WFA team is the primary data owner of employee data in Workday HCM. The team processes transactions for HR employee data such as position management, hires, rate changes, promotions, transfers, terminations, and data corrections in our Workday HCM system. Audits and analyzes data to maintain data quality and ensure data accuracy. They are the system and process experts as it pertains to employee data and transactions.Your Role Accountabilities…
- Oversee the day-to-day WFA activities for the Hyderabad based WFA team.
- Participates as a member of the global GBS P&C Ops management team and assist in setting goals, processes & procedures across the global teams (Hyderabad, India and Mexico City, Mexico, US among others).
- Creates & drives individual team objectives & expectations that align with overall division and Company goals.
- Act as primary support for various P&C teams across WBD.
- Reviews, analyzes and audits data for completeness and accuracy. Run and distribute monthly reports & Ad/Hoc reports to divisional & P&C management as needed.
- Ensures the team meet service level agreements and is responsive to client needs.
- Mentor and provide guidance to WFA team members related to work performance and opportunities to gain additional skills.
- Host team meetings to ensure all team members are aligned with processes.
- Coordinate with technology team to implement and/or research new ideas for system enhancements or troubleshoot system issues.
- Act as final escalation before WFA Lead to respond to requests for assistance and guidance on processes from internal and external peers and clients.
- Manage team members who process Data Correction requests from field or because of internal audits. Work with P&C to identify issues and make corrections to employee data. Counsel P&C when correction may impact other employee data such as vacation accrual, pension, benefits, bonus etc.
- Represent WFA team as subject matter expert in meetings and during large & small projects.
- Assist with Change Management efforts as the result of process change, including the creation of process documentation.
- Complete Performance reviews for direct reports to include feedback on performance objectives and expectations.
- Partner with upper management across the organization on various projects, initiatives and on day-to-day support/escalations.
- Help team plan & prioritize duties & project support work.
- Find opportunities for process improvement/efficiencies and implement as appropriate.
- Experience: Minimum 5 years Human Resources administrative or related experience required, preferably with supervisory responsibilities from a global entertainment environment. Must be able to maintain confidentiality and use confidential information appropriately.
- Education: Bachelor's degree in Human Resources or related field, or equivalent combination of work experience required.
- Language Requirements: Must be fluent in English
- Technical Skills: Experience with Workday HR/payroll or other SaaS payroll tools preferred (SAP or PeopleSoft). Strong skills required with Outlook, Excel, Word and PowerPoint.
- Relationship Management: Strong relationship skills. Experienced in building and maintaining effective collaborations. Recognized for reliability, integrity, and trustworthiness.
- Process Management: Skilled in process improvements and problem solving, taking initiative to own work projects/tasks. Ability to manage ad hoc high-volume activities in a fast-paced environment independently.
- Organizational Skills: Excellent planning, time management, prioritization, and follow-up skills. Has strong analytical skills and attention to detail.
- Communication: Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels and in English. Must have flexible and adaptable attitude to cope with fast changing and complex environment
- Leadership Presence: Demonstrates ability to coach and develop team specialists and create a strong employee culture.