
ServiceNow - Developer
- Pune, Maharashtra
- Permanent
- Full-time
- Design, develop, and implement ServiceNow applications and modules (e.g., ITSM, CSM, HAM/SAM, etc.)
- Customize ServiceNow forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications, etc.
- Build and optimize Service Portals, widgets, and catalog items with a user-centric design
- Integrate ServiceNow with third-party tools and external systems using REST/SOAP APIs, Integration Hub, and spokes
- Participate in requirement gathering, technical design, testing, and deployment processes
- Troubleshoot, debug, and improve existing ServiceNow implementations
- Maintain clear and comprehensive technical documentation for all customizations
- Ensure platform security, performance, and compliance with standard methodologies
- Collaborate with partners, business analysts, and other developers to deliver high-quality solutions
- Handle data imports, transform maps, scheduled jobs, and background scripts
- Conduct unit testing, peer reviews, and UAT
- Support upgrades and patching activities, ensuring compatibility of custom developments with new releases
- Stay updated with the latest ServiceNow features and standard methodologies
- 3+ years of experience in ServiceNow development, with at least 1+ year in the CSM module
- Solid understanding of ServiceNow modules like Incident, Problem, Change, CMDB, Catalog, Knowledge, etc.
- Experience with ServiceNow Flow Designer, Integration Hub, and Service Portal
- Hands-on experience with REST/SOAP API integrations
- Proven knowledge of data security between scopes, including cross-scope privilege management and carrying out scoped access controls
- Good understanding of ServiceNow Translation Framework and implementing multilingual support across modules
- Proficient in JavaScript, Glide APIs, and Client-side/server-side scripting
- Understanding of data models, Access Control (ACL), and CSM-specific roles and permissions
- Demonstrable understanding of ServiceNow upgrade process and handling deprecated features
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer / Implementation Specialist
- Experience with DevOps for ServiceNow (ATF, pipelines, source control integration)
- Project based experience in data migration/validation
- Experience with AI Search, Next Experience UI, and Workspaces
- Understanding of ITIL process
- Familiarity with Agile/Scrum methodologies