Sr. Business Systems Analyst

Avalara

Pune, Maharashtra
Permanent
Full-time

19 days ago

Job Description:What You'll DoAre you excited to join something revolutionary? Do you want to be part of something special? If you answered yes to both those questions, keep reading! Avalara is looking for an extraordinary talent to innovate, design, and scale our Salesforce Service Cloud, serving both internal and external business partners. This hands-on technical role demands a strong analytical, data modeling and business analyst background.
Job Duties**Must have 7+ years' of experience with Salesforce**

Maintain and manage core business automations related to product support, customer implementation and AR. Ability to understand, document and report on related business processes, configurations that integrate with Salesforce service cloud.
Troubleshoot and resolve issues and questions reported by the business related to Salesforce Service Cloud
Independently gather and document business requirements of new initiatives or changes to existing processes/procedures impacting Salesforce Service, asking detailed questions to ensure our customers provide scope and success criteria.
Writes effective User Stories, including a problem statement with defined trigger points, testing Scenarios and tech recommendations within a JIRA story ticket.
Design, implement, test, and deploy declarative solutions impacting Salesforce Service Cloud modules as well as understanding downstream implications for other connected systems
Initiates and performs UAT with business stakeholders, showing clear comprehension of the requested new process flow.
Manage and support key technical initiatives through data analysis on processes related to initiatives within scope
Evaluate new technological solutions and make recommendations to enhance Salesforce user experience in coordination with the Development Leads and System Architecture.
Develop appropriate documentation for architectural, design, technical, implementation and test activities.

What You'll Need to be SuccessfulQualifications

At least one Salesforce Certification including Salesforce Administrator, Salesforce Developer and/or Service Cloud Consultant
Bachelors degrees in computer science or similar experience
A minimum of 7+ years of relevant professional experience in supporting/implementing Salesforce.
Understanding of the impacts to all Salesforce clouds (Service, Sales, Experience and CPQ) related to the relevant processes
Hands-on configuration experience with Salesforce including Reporting, User Administration, and declarative development utilizing Flow. Coding experience (APEX/JavaScript) is a nice-to-have
Understanding of Service Cloud-specific configuration including OmniChannel, Chat, Support Settings, Entitlements and Milestones etc.
Ability to create, deploy, and maintain Salesforce custom reports and dashboards
Strong communication and interpersonal skills
Ability to multi-task and comfortable providing end user support and functional trainings

Preferred Qualifications:

Experience with Salesforce Service and Experience Clouds
Experience with API integration and common protocols including SOAP, REST.
Understanding of the Salesforce Data Model and how objects interact
Experience with Dataloader/Salesforce Inspector/Workbench utility and ability to extract data via SOQL query
Capable to create data analysis outside of Salesforce using MS Excel and/or a reporting system such as PowerBi
Familiarity with CI/CD deployment practices leveraging Git, Copado etc. is a nice-to-have

About AvalaraWe’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We’ve been different from day one. Join us, and your career will be too.EEO StatementWe’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara

Apply Now