Job RequirementsRole/Job Title: Assistant Relationship Manager-HLBusiness: Retail BankingFunction/ Department: Rural BankingPlace of work: PAN IndiaJob Purpose:To deliver a high quality client service and customer retentionEnhance product sales and new client acquisition.Roles & Responsibilities:-Identifying New Markets- Must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc.-To service, the leads referred by sales front/cross/selling or other channels-To deliver a high quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.-Achieve agreed individual performance targets for income generation, product sales and new client growth targets.-Login to disbursement completion, fulfillment, counseling and handholding the customer through the entire process of sanction and disbursement-Ensuring that customer doesn’t become a non-starter I.E helping collections to recover EMI’s in case of default-Building the relationship in the Market by meeting the Local Builders, Business communities and new channelsKey Success Metrics:TAT, operational efficiency, Cost optimization, error percentage, quality of processing.
