Sales Team Leader
Lenskart
- Gurgaon, Haryana
- Permanent
- Full-time
1. Team Leadership and Development:
● Lead, motivate, and manage a team of fashion consultants to achieve individual and team sales
targets
● Provide guidance, coaching, and performance feedback to team members to enhance their skills and
drive continuous improvement.2. Customer Engagement and Consultation:
● Set an example by delivering exceptional customer engagement, offering personalized
fashion advice, and guiding customers through the purchasing process.
● Support team membersin conducting in-depth consultations and recommending
● Suitable eyewear solutions based on customer preferences and needs.3. Customer Relationship Management:
● Cultivate strong customerrelationships by addressing escalated customer inquiries
or concerns, demonstrating a commitment to customer satisfaction.4. Performance Analysis and Reporting:
● Analyze team performance data, track key performance indicators, and provide regular
performance reports to senior management.
● Identify trends, challenges, and opportunities for improvement and recommend
actionable strategies.5. Product Knowledge and Training:
● Ensure that team members possess a deep understanding of lenskart's eyewear products,
features, and benefits.
● Conduct regular training sessions to keep the team updated on new products, fashion trends, and sales
techniques.● Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.● Above 3 years of experience in sales and customer service, with a proven track record of meeting or exceeding sales targets.● Team handling experience of at least 1 year with a team size of above 10 employees● Strong leadership skills, with experience in team management and development.● Excellent communication and interpersonal skills, both written and verbal.● Proficiency in using telephonic and chat platforms like dialers and software.● Analytical mindset with the ability to interpret sales data and provide insights.● Customer-centric attitude, empathy, and effective problem-solving abilities.● Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.