About BiteSpeed Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online . Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. ???? Read more about our mission and the story of commerce here- https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here- https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this ????) We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):- BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414 D2C Enabler BiteSpeed Raises Funds From Sequoia's Surge, CRED's Kunal Shah, Others- https://inc42.com/buzz/d2c-enabler-bitespeed-raises-funds-from-sequoia-surge-creds-kunal-shah-others/ [Funding alert] BiteSpeed raises $275K in seed round led by Whiteboard Capital- https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital About the role What you'll do This role is a mix of supporting customers who reach out over live chat, email & phone, helping them get setup over google meets & ensuring activation of new customers to ensure value is realised You'll be chatting with e-commerce business owners globally ( 50+ countries ), understanding how they run their business & helping them setup our product to make them successful Onboarding customers coming through our sales channel and helping them get setup Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You are proficient in SQL, JavaScript, Postman API testing and web debugging /analytics. You have 1 to 3 years(maximum) of experience in technical customer support at a B2B SaaS company. Experience at an early stage SaaS startup would be a plus(this is not a hard requirement) You have a genuine interest in conversations with people from different backgrounds to learn about their lives Salary and Location Location: Bangalore(This is a work from office role that requires relocation) Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team Our Way Of Life Over time we've realised that while we're super excited about shaping the future of commerce, a big part of why people join us and stick with us is because they resonate with our way of life. You could call it work culture - but it ends up becoming more than just that. It's taken us time to discover and articulate what our culture feels like, this evolving document is an attempt to candidly share what it's like working at BiteSpeed - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e Our Purpose At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create. Our purpose is about why we're here and what we care about:- Personal Transformation Wealth Creation Winning Together Our Values Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values. We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Don't Take Yourself Seriously, Take Your Work Seriously Perks & Benefits Small things we've done to ensure we take care of our wellness, learning & keep things fun:- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us Work From Home Budget - Your gadget quirks are taken care of with our WFH budget, whether its a standing desk to burn those extra calories or showing off your cool desk setup, we've got you covered Quarterly Offsites - Quarterly offsites are a core part of the BiteSpeed culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking) Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing Unlimited Leaves - We trust people to make good decisions on when they need a break and for how long (leave management systems are expensive, but that's a separate discussion) Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month How to apply Wanna stand out Drop a personal note with why you'd want to work with us and what makes you a good fit on [HIDDEN TEXT]. Tell us about the happiest you've made a customer and the most difficult customer you've handled. Know someone who might be a great fit Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks! For any queries feel free to write to [HIDDEN TEXT].