Serve as the first point of contact for our customers, providing support via inbound phone. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required. Proficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. Experience with US Payroll/Time and Labor/HR is advantageous. Ability to set and manage customer expectations effectively. Bachelor's degree required: BCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. FPC or CPP Certification in the Payroll/HR industry is a plus.
