IT System Support Administrator

• Provide Tier 1 IT operational incident support, troubleshooting infrastructure, hosted applications, and escalating issues as needed.
• Ensure timely communication regarding system incidents, enhancements, and scheduled maintenance.
• Review and remediate non-critical alerts proactively and report on operational metrics.
• Support server infrastructure including physical/virtual machines, Active Directory, monitoring, logging, and ticketing systems.
• Perform routine updates such as firmware, security patches, and platform upgrades.
• Assist in DevOps activities including promoting product code and operational changes.
• Support compliance activities related to SOC 2 and internal audits by providing documentation and evidence.
• Maintain detailed documentation of assets, processes, and procedures while identifying areas of improvement.
• Participate in vulnerability and risk management initiatives.
• Provide after-hours and weekend support during scheduled change events.
• Maintain on-call availability to respond to critical system alerts.

• Excellent problem-solving and analytical skills.
• Strong communication abilities (both written and verbal).
• Ability to work under pressure in a fast-paced, complex environment.
• Strong organizational and time management skills.
• High degree of integrity and accountability.
• Ability to work effectively in a distributed/global team environment.

• 8+ years of experience in server, storage, database, and backup administration.
• 5+ years of expertise in Microsoft technologies (Windows Server, Hyper-V, IIS, SQL

• Hands-on experience with on-premise networked technologies and ITIL/Agile/SOC 2

• Proven ability to manage mission-critical, multi-tiered systems.
• Bachelor’s degree in any discipline or equivalent experience.

• Experience in automation/scripting (PowerShell).
• Familiarity with networking tools (packet capture, nmap, tracert, putty, etc.).
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and decision-making skills.
• Continuous learning mindset and ability to adapt to change.

Milliman