Job Description : Wells Fargo is seeking a Director for our Enterprise Change Management Global QA team In this role, as a senior Leader, you will: Partner with onshore QA leader to rebuild a Quality Assurance function/team focused on simplifying QA scripts, processes, and reporting Lead through transition from administrative (check the box) function to focusing on the most critical evaluation and checks in support of change risk management and quality review of change management Serve as a people leader and drive for continuous team improvement, focusing on operational excellence and process improvements/operations/delivery etc. Leverage your expertise in process engineering and focus on details Demonstrate your expertise in Root Cause Analysis, six sigma etc. and build a team with like experience Lean on your experience with analytics and reporting/MIS in partnership with onshore teams Manage multi-functional and multi-regional teams in both direct and matrixed working environments Influence and institutionalize process changes both upstream and downstream appropriately Identify potential training interventions based on defect analysis Develop and administer budgets, resourcing schedules, and performance standards Ensure effective communication strategy and adherence to company and business unit policies, procedures, and practices (both local and globally) Assist with development of service level agreements and other departmental initiatives Drive delivery of results through managers and more experienced Quality Assurance Analysts Collaborate with business partners to influence and enact updates as needed Provide direction to managers, ensuring quality standards are maintained and ensure enactment of approaches to correct problems Conduct briefings and technical meetings for internal and external representatives as required Manage allocation of people and financial resources for Quality Assurance Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: 15-20+ years of overall experience with at least 8+ years of previous experience within Business Risk & Control, Quality Assurance Experience in Business Execution, Implementation, Strategic Planning, or equivalent 8+ years of team leadership or management experience Graduate in commerce/finance/management stream or equivalent Desired skills: Be a visionary and forward planning Leader Be an influencer for effectuating Change management rigor positively Understanding of Quality Assurance (QA) development and implementation of testing practices/processes Ability to build process controls, establish governance to mitigate risk Ability to build partnerships and consult effectively with leadership Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Strong analytical skills with high attention to detail and accuracy Ability to create and present results of analyses and recommendations to leaders Ability to negotiate, influence, and collaborate to build successful relationships Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution Excellent verbal, written, and interpersonal communication skills Working knowledge about the regulatory and enterprise policies This role requires Transformation, Process engineering, QA, Metrics mgmt. Operations experience. Posting End Date: 18 Apr 2024 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.