T2 Technical Support Engineer

Gurgaon, Haryana
Permanent
Full-time

1 month ago

Realize your potential by joining the leading performance-driven advertising company!As a T2 Technical Support Engineer on our Support team, you'll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You'll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola's SaaS products. If you're passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you!To thrive in this role, you'll need:Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trendsProficiency in programmatic advertising concepts and workflowsAdvanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshootingAdvanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issuesAdvanced technical orientation and understanding - familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read codeExperience with APIs and RESTful services for integration and troubleshootingKnowledge of data analysis tools such as Kusto, Grafana, Big Query, and KibanaStrong problem-solving skills to quickly diagnose and resolve complex issuesFluent English communication skills (both verbal and written) and the ability to manage customer interactions professionallyBonus points if you have:A background in Digital Advertising (DB360, Google Analytics, GTM, etc.)Experience in a multinational organization, collaborating with diverse teamsHow you'll make an impact:As a T2 Technical Support Engineer, you'll bring value by:Troubleshooting complex issues related to digital advertising metrics, using system logs and data analysis toolsTaking end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levelsCollaborating with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challengesEngaging with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfactionGenerating detailed reports and insights, offering data-driven solutions to enhance customer experienceProviding ongoing support and driving continuous improvement across teams and processesWhy Taboola?If you ask Taboolars what they love about working here, they'll tell you they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:Adam Singolda, Taboola Founder and CEO, says “You can copy anything from another business but you can't copy a company's culture.”What's in it for you?Well-being: Competitive health and medical coverageFlexibility: Opportunities for career development and growthInnovation: Work with cutting-edge SaaS tools and technologiesReady to realize your potential?It's easy! Submit your CV by clicking the “Apply” button below.
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.About TaboolaTaboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi, and others use Taboola's technology to grow audience and revenue, enabling Taboola to offer unique data, specialized algorithms, and unmatched scale.#LI-MK1#LI-Hybrid

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