Senior Mainframe Production Support Analyst

Ameriprise Financial

Noida, Uttar Pradesh
Permanent
Full-time

16 days ago

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies such as Mainframe tech stack (JCL, COBOL, DB2), SQL Server, Linux etc.The person should exhibit leadership qualities and demonstrate business accumen while working closely with business users to understand requirements and help team translate it into technical changes.Key Responsibilities:Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Mainframe systems to ensure quick restoration of service degradation and hence minimal business impact.

Work as part of Operations team primarily supporting the Mainframe/Vantage applications
Respond to incidents as well as work to identify proactive incident circumvention
Support the Batch Operations that occurs nightly for Mainframe systems
Work on rotation basis during the day Operations shift and flexible to support the US day time batches as & when required.
Identify and recommend performance enhancements/improvements for applications
Provide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends/ holidays.

Incident & Problem Management

Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes
Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs
Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required
Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues

Change Management

Participate in change reviews and understand operational impacts due to changes
Continuous Service Improvement Initiatives
Improve effectiveness and efficiency of existing processes
Follow best practices to enhance service delivery
Develop the ability to think and act strategically
Engage in the business and technology interactions to improve the service quality
Ensure appropriate quality checks to decrease the risks and errors
Ensure to execute processes to optimize cost and quality

Required Qualifications

Bachelor’s degree in Computer Science, B. Tech. MCA, or related. Equivalent experience considered.
4-7 years of broad technical experience with proven expertise in a majority of the following areas: Vantage /Mainframe (COBOL, JCL, SQL, DB2, CICS and VSAM)
At least 4 years of Production support experience on Vantage batches.
Experience in Production support, Proactive incident management, and Batch monitoring.
Open to step up to learn and support the distributed applications built on Windows/Linux platforms.
Familiarity with Financial and Insurance products including Claims application products is a positive.
Should have exposure to IT environments governed by ITIL framework. Change, Incident & Problem Management-related activities should be component of candidate’s responsibilities.

Preferred Qualifications

ITIL Foundation certification
Vantage One application knowledge
Assembler, REXX will be good add-on skills
Insurance and Annuities knowledge
Knowledge of Distributed systems will be an added advantage
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa
Excellent problem-solving skills in multiple functional infrastructure/application areas
Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues
Proven experience creating, championing and maintaining processes, procedures and policies
Experience working in operations roles preferably in the financial services industry or other similar, highly regulated environment

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-Time Full timeTimings (8:15a-4:45p)India Business Unit AWMPO AWMP&S President's OfficeJob Family Group Technology

Ameriprise Financial

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