Back Office Executive
Futuready Media
- Mumbai, Maharashtra
- Permanent
- Full-time
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft cases
- Education: Any Graduate / Post Graduate
- Exp: 1-2 years / Fresher’s
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
- 24-hour operation
- 3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)
- Opportunity within a company with a solid track record of performance
- Join a market leader within Media & Entertainment
- Opportunity to make a positive impact