Back Office Executive

Futuready Media

Mumbai, Maharashtra
Permanent
Full-time

12 days ago

Futuready Media is an award winning, full service digital agency headquartered in Mumbai, India with an office in Gurugram, NCR. Established in 2012 by IIM alumni, Futuready Media works across technology, marketing and design.Services offered:* Digital Media Strategy* Website Development* App Development (Android/ iOS)* Social Media Management * Online Reputation Management * Search Engine Optimization* Search Engine Marketing / PPC Campaigns* Training & Workshops * Corporate Blogging & Content Management * Brand Identity Design* Logo & Brochure Design* Email & SMS Marketing* Video Production & MarketingThe RoleDuties and Responsibility

The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.

KEY RESPONSIBILITIES

Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
Understand the level of the complaint and analyze and manage online statuses.
Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
Maintain TAT within 5 minutes.
Email all actionable cases excluding Power Outage, Street Light and Theft cases

Ideal ProfileBack Office ExecutiveFutuready Media is on the lookout for a passionate learner who can manage the response of brands on social platforms.MANDATORY SKILLS:

Education: Any Graduate / Post Graduate
Exp: 1-2 years / Fresher’s
MS Excel / PowerPoint / Word
Basic social media knowledge
Excellent oral & written communication skills

ROTATIONAL SHIFT

24-hour operation

3 shifts (7 am -3 pm) (3 pm- 11 pm) (11 pm to 7 am)

Weekly Off - RotationalWhat's on Offer?

Opportunity within a company with a solid track record of performance
Join a market leader within Media & Entertainment
Opportunity to make a positive impact

Futuready Media

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