Service Engineer

Alteem Instruments

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
Company OverviewEstablishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organization's products.Job OverviewMaking field sales visits on a daily basis. Responsible for achieving monthly and yearly sales targets. Maintain and follow payment policy at the time of sales, and define & finalize Agent network (FOS).LocationThis position requires frequent travel and sales activities within the designated state and city. Applicants must be located or willing to relocate to the area.Qualifications and Skills
  • Maintain Daily, Weekly & Monthly sales reports and keep customer records.
  • Prepare reports for monthly, quarterly, and yearly reviews.
  • Responsible for coordinating with the service team for after-sales support.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Develop long-term relationships with clients by managing and interpreting their requirements.
  • Identify and analyze state-wise/city-wise prospects and share company profile with them.
  • Share product details with prospects through email, call, or SMS as needed.
Roles and Responsibilities
  • Responsible for organizing and attending company exhibitions, maintaining visitor data, and following up.
  • Take ownership of customer complaints, diagnosing, troubleshooting, and resolving system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Guide clients through actions via phone, email, or chat until satisfaction is achieved and the machine is operational.
  • Acknowledge customer complaints and obtain further details like type of complaint to discuss action plan for resolution.
  • Ensure all complaints are properly logged and prioritize managing several open complaints concurrently.
  • Document technical knowledge in the form of notes and manuals.

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