Assistant Manager - Digital Business Unit
- New Delhi
- Permanent
- Full-time
2. Expertise in dialer management and CRM
3. Understanding of outsourcing and vendor management.
4. In depth knowledge of Call center operations.Should have preferably managed Online business for life insurance products.Inhouse/Outsourced Call center management for Online Self-Sourced business.WORK RELATED SKILLS1. Candidate should have Business Perspective/Strategic thinking intent.
2. Should have managed interaction campaigns - Outbound, Email, SMS etc.
3. Effective written Communication and presentation Skills.
4. Good communication skills is an essential to liaison with vendor partners.5. Relationship management with Vendors, Partners, Bank partners and stakeholders.
7. Manage a team of 5-7 member. Should be good at team development and team management.NAPROFESSIONAL EXPERIENCE5-7 years of experience in outsourced Call center management and new set-ups.3-5 years of experience of handling outsourcing call center management preferably in financial products. Online life insurance business management will be added advantage.EDUCATION QUALIFICATIONSGraduatePostgraduate - MBA/Exe. MBA (Preferably in Marketing or Operations )About Company:Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.