Advanced Specialist, Service Management

Pearson View all jobs

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 4 days ago
Job Category: TechnologyJob Description:Job Summary:We are seeking a hands-on ITSM Change Success and Compliance Analyst to support cloud-based change governance and modern release pipelines. This role is designed for an individual contributor who partners closely with engineering, platform, and release teams to embed risk-aware change controls directly into CI/CD workflows-balancing speed, reliability, and audit readiness across cloud and hybrid environments.What You'll Do
  • Execute and govern technical production changes across cloud and on-prem environments, ensuring changes are compliant, well-documented, and audit-ready.
  • Embed change approvals, risk scoring, and evidence capture into CI/CD pipelines using gated workflows and pre-authorized standard changes.
  • Support and refine standard, normal, and emergency change models, with a focus on repeatable, low-risk automation.
  • Partner with platform and release teams to align cloud deployment patterns (IaC, pipeline-driven releases) with ITSM change requirements.
  • Ensure accurate CMDB relationships to support impact analysis and change traceability.
  • Participate in post-implementation reviews (PIRs) and drive incremental improvements based on release outcomes and failure patterns.
  • Develop and review successful metrics with business and technology stakeholders
  • Provide coaching on change management best practices
  • Support audit scoping, walkthroughs, evidence preparation, sampling, and remediation tracking
  • Evaluate changes for change policy compliance and develop dashboards for viewing status.
Technical Focus Areas
  • Cloud Platforms: AWS, Azure, and GCP
  • CI/CD & Release: Azure DevOps, GitHub, GitLab, Jenkins
  • Automation: Standard changes, approvals-as-code, evidence-by-design
  • ITSM Tooling: ServiceNow Change and CMDB (or equivalent)
  • Developer Tooling: Atlassian Jira and Confluence.
Required Qualifications
  • 5+ years of experience in ITSM, Release Engineering, Platform, or SRE-adjacent roles
  • Strong hands-on experience with ServiceNow Change Management or similar ITSM platforms
  • Practical understanding of CI/CD pipelines, cloud deployment patterns, and automated releases
  • Experience supporting audit-aligned change processes (SOX, ISO, SOC 2, or similar)
  • Ability to translate governance requirements into engineer-friendly workflows
  • Mandatory to support global operations by working diverse shifts, including North America, EMEA, and APAC time zones, and participating in on-call rotations.
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