Lead I -SFDC Docusign Developer/Admin

• Minimum 4 years of hands-on experience in DocuSign CLM design, development, and implementation
• Strong expertise in building and configuring:

• Solid experience with DocuSign CLM Administration including user management
• Experience in Salesforce platform administration and integration with CLM tools
• Hands-on knowledge of deployment processes to production and issue resolution
• Proficient in Unit Testing, UAT, Regression, and Functional Testing support
• Understanding of Contract Lifecycle Management (CLM) and Quote-to-Cash (QTC) process
• Strong problem-solving, root cause analysis, and production issue handling skills

• Experience with DocuSign Insight
• Integration knowledge with Oracle, Salesforce CPQ, and other enterprise systems
• Familiarity with Agile methodologies (Scrum/Kanban)
• Ability to work with 3rd-party consultants/vendors
• Knowledge of SOAP / REST APIs for system integration

• Perform configuration, customization, and administration on DocuSign CLM:

• Manage project tasks including enhancements, change requests, bug fixes
• Participate in all development lifecycle stages: Build → QA → UAT → Deployment
• Provide ongoing support for production incidents and troubleshooting
• Coordinate with business stakeholders, UAT, and cross-functional teams
• Maintain and ensure data integrity between CLM and connected systems (CRM/CPQ)
• Support Salesforce integrations and writebacks within DocuSign CLM
• Mentor junior team members, manage documentation, and contribute to knowledge sharing

• Contribute to ERP/CRM practice initiatives like reusability assets, documentation, training
• Participate in internal seminars, hackathons, and industry-specific solutioning
• Demonstrate strong client communication and presentation skills
• Self-learn and implement new ERP/CRM features proactively
• Participate in recruitment screening and onboarding of new team members

UST