Associate - Sales and Support Customer Care

• Resolves Customer issues, questions, concerns with effective, clear and professional written and oral communication in Mandarin.
• Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors’ issues.
• Builds Platform and business knowledge to better serve Vendors
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions in Mandarin.

• HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate.

• Proficiency in Mandarin (spoken and written) and English.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to multitask, work under pressure, and handle difficult situations calmly.

Sutherland