Field Operations Executive - Gandhidham
Rentokil Initial
- Gandhidham, Gujarat
- Permanent
- Full-time
- Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs
- Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).
- Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality
- Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues)
- Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.
- Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site
- On Site Documentation: Implementation of SOP, Compliance and closure of audits non-
- Identify & resolve Service delivery issues in coordination with the Branch Manager
- Conduct daily 10 min stand up meeting & monthly operations meeting
- Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.
- Digital Initiative: Be conversant with all in house systems.
- Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician
- Approval of conveyance amount for assigned technicians
- Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits
- Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers.
- Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs.
- Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively.
- Inventory: Help ABM/BM to manage Inventory – coordinate with other Ops colleagues
- Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC).
- Promote highest grooming standards (uniform, Safety shoes, PPEs)
- Encourage technicians to plan their leaves in advance to curb absenteeism
- Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis
- Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc
- Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
- Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc