Telephone Reception

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Company OverviewSpandana Hospital, located in Bangalore, is a leading hospital specializing in heart and superspeciality care. We dedicate ourselves to delivering world-class healthcare services at an affordable cost. Our highly trained and committed team is focused on providing patient-centered, high-quality tertiary and critical care. With a substantial workforce of 201-500 employees, Spandana Hospital remains a paramount healthcare facility in the industry.Job OverviewSpandana Hospital is seeking a Junior Telephone Receptionist for our Bangalore location. This full-time role requires a professional with 1 to 3 years of experience to manage and facilitate high-quality phone communications. The ideal candidate will possess exceptional communication skills and the ability to efficiently handle multiple tasks in a fast-paced environment.Qualifications and Skills

Phone Etiquette (Mandatory skill): Demonstrated expertise in maintaining a professional tone during phone interactions with patients and staff.
Call Handling (Mandatory skill): Proven proficiency in managing inbound and outbound calls with accuracy and courtesy.
Customer Service (Mandatory skill): Strong ability to provide exceptional service and support to all hospital stakeholders via telephone channels.
Verbal Communication: Excellent verbal skills to convey information clearly and effectively to patients and medical staff.
Multitasking: Ability to juggle multiple tasks and priorities in a busy healthcare environment without compromising on quality.
Appointment Scheduling: Practical experience in managing and coordinating patient appointments using advanced scheduling systems.
Problem-Solving: Strong capacity to handle inquiries and resolve issues promptly and effectively over the phone.
Organizational Skills: High level of organizational competence to manage phone records, logs, and reports efficiently.

Roles and Responsibilities

Answer all incoming calls promptly and ensure exceptional service to all callers by providing accurate information and direction.
Coordinate and schedule appointments for patients and healthcare staff, ensuring efficient use of available times and resources.
Manage inquiries from patients and the public, addressing concerns or redirecting to appropriate departments or staff when necessary.
Maintain an organized and effective record of all phone interactions, ensuring compliance with hospital policies and standards.
Assist with the management and follow-up of patient reports and correspondence as needed to support hospital operations.
Communicate detailed messages swiftly and efficiently to the relevant departments, ensuring seamless communication within the hospital.
Foster positive relationships with patients and hospital staff through professional and courteous telephone etiquette.
Continuously improve processes related to call handling and reception to contribute to the overall efficiency of the hospital's operations.

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