Customer Success Executive

Hyderabad, Telangana
Rs. 3,50,000 per year
Permanent
Full-time

2 months ago

Job Description: Customer Success Executive : Hyderabad : 1 - 3 years : Any Graduate : Business Services, Real Estate, Hospitality, Service Industry : Center Manager : Competitive FixedCompany Profile:iKeva is a workspace provider along with community and member benefits. In addition to high quality ready-to-use office spaces, which are managed by a team of trained professionals, the members get access to a high energy environment, with multiple options to network and learn. Our solutions are designed for teams of 1 to 500 people with focus on increasing productivity. iKeva prides itself on providing high quality service to its members, with an environment that is efficient and fun-filled. iKevas bouquet of services includes ready-to-use spaces for small teams and customized offices for larger teams. iKeva provides a collaborative, fun filled and high energy work environment for its Associates which helps them in their professional growth. Currently, we have over 8500 seats across Hyderabad, Bangalore.Key Responsibilities:Client Management

Reception Management.
Be the first person for the point of contact for clients.
Great and assist members & their guests.
Handle potential client visits.
To manage incoming and outgoing calls for clients & iKeva.
Plan and execute fun and engaging activities for clients.

Operations Management

Receive and register client requests.
Coordinate with housekeeping and security teams for optimal service delivery.
Manage and control inventory & ordering of consumables in the center.
Monitor upkeep of the facility.
Ensure tickets are raised for client complaints and the same is addressed on priority.
Assist your managers in making the center successful.

Desired Candidate Profile

Vibrant personality & Positive attitude.
Excellent communication skills.
Customer centric.
Good coordination & multitasking skills.
Knowledge with MS-Office & experience in any other software or application is preferable.

Expertia AI Technologies

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