IT Support Analyst
- Bangalore, Karnataka
- Permanent
- Full-time
- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
- Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
- Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.
- Assist in evaluations of hardware or software when required.
- Fulfills and reviews departmental KPIs.
- Creates technical documentation for internal team and external users.
- Manage and support Intune, Autopilot, Endpoint patching, Vulnerability management, MAC support, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
- Administer and maintain virtualization technologies including VMware and Hyper-V; perform backups/restorations; and provide support for server hardware infrastructure.
- Ability to work as part of a team.
- Ability to identify and seek needed information/research skills.
- Excellent written and oral communication skills. Detail oriented.
- Problem solving skills and ability to meet deadlines.
- 2+ years applicable experience and demonstrated knowledge
- Exposure in the technical skillsets mentioned
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field