Assistant Manager Overseas Indian support
HSBC View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
- Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
- Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
- Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
2. File and form checking for Account Opening
3. Lead Management for OI RM, Assigning and tracking leads, ensuring proper closure in CRMS with apt narration
4. MI Management- MI agreement tracker to be properly maintained
5. Maintaining Daily Report, Sales reports ( YTD / MTD )
6. Maintaining Daily Sales Call Data
7. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial marketsCustomers / Stakeholders:1. Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
2. Develop and maintain good customer relations and ensure effective service delivery
3. Extend support towards reduction in KYC errors, discrepancies
4. Complaint Management- ensuring e-helpline update, closure of complaints before TAT
5. Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc.
6. AOF checking and maintaining, ensuring proper completeness of forms
7. Compliance with Audit requirements- KYC & NON KYC error rates 8. Ensuring A/C packets resolution, A/C opening pending resolutionsLeadership & Teamwork1. Ensuring efficiency in technical and product processes
2. Develop individual competence
3. Develop a collaborative environment with all members of sales team
4. Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business.Operational Effectiveness & Control1. Safeguard the bank from potential Loss/ damage.
2. Monitor and implements best practices across the region
3. Complete all mandatory and recommended LMS modules and assessments on time
4. Attend all LDV led classroom trainings for which recommended
5. Ownership of all important registers for stock & float of deliverables , Key , courier , reward vouchers & JD
6. Comply to all relevant AML regulations & Global Standards
7. Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations
8. Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
9. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
10. Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
11. Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
12. Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
13. Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
14. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
15. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mailSkills as pre-requisites:
- Ability to position and differentiate both NRI and Group’s products and services from competitors & enhance awareness of the NRI, Premier & Non Premier proposition;
- Ability to interact with relevant functional departments (marketing and product areas & other key Group contacts) and inspire and stimulate interest to provide better customer service and need fulfilment
- Insightful understanding of International competitor strategies and strong knowledge of NRI Services.
- Proven skills in a customer-driven environment and strong understanding of banking products/services, operational procedures and financial markets.
2. 2-5years Experience in Operation role or account openingHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited, India