(JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM. Support Mission The support mission teams in JSM look after the support channels including Email, Chat and the web based Help Center. The group of teams have an exciting roadmap, are actively working on innovative solutions to reimagine the help experience with AI across our support channels! We're looking to further expand service capabilities with intelligence features and build solutions to help business service teams overcome the friction of going beyond IT with JSM. You'll report directly to a Head of Engineering and have the opportunity to lead a large product experience heavy team. You'll get to collaborate with product management, design and architects. Your greatest responsibility will be to manage a team of 16 engineers - mentoring and supporting them in their professional development, unlocking their potential, and challenging them to step outside their comfort zone to grow and excel. About You You have experience leading a high-performing engineering teams, including managing and shipping cross-functional or multi-team projects. You enjoy collaborating with Product Management and UX Design on the product discovery & delivery lifecycle. You have a passion for understanding customers and their needs, and encourage engineers to do the same. You have extensive experience in frontend technologies and worked with teams to develop applications and experiences at scale. Hands on exposure to latest tools & technologies (React, GraphQL, Kotlin, AWS etc) is required for the candidate to be successful in this role. You're endlessly curious about the technologies your team works with and strive to keep your technical knowledge sharp - but you also feel comfortable knowing your greatest impact won't be as a technical contributor. You're able to spar with senior engineers on systems design, pulling from your background as a hands-on engineer. You place a tremendous value on good communication and appreciate async- and remote-friendly working practices. You know how to pick the right communication tool for the problem at hand (chat, video, email, etc.). You understand methodologies like Agile, XP, and Lean, and see their value, but don't believe there's only one right way to get work done. You are comfortable with the pace and trade offs of early product development. You know how to take care of yourself and your team, get your work done without working around the clock, prioritise ruthlessly, and tolerate a little uncertainty. You're based in India with at least 2 years of relevant engineering management or leadership experience. You have a U.S. Bachelor or higher degree, or its equivalent, in Computer Science, Information Technology, Information Systems Management or a closely related field of study. Key Responsibilities: Enable your teams to ship features quickly and safely, providing them with the tooling and processes needed for success. Ability to drive technical and operational excellence, pushing innovation and quality. Grow your team members careers and keep them engaged. Support your team by holding regular one on ones, giving context on priorities, collaborating with other teams, unblocking projects, and resolving conflicts. Be both a technical leader and people manager responsible for guiding your teams to make solid technical decisions. Help to prioritise and coordinate the team's work alongside your product management and design peers. More about Atlassian Software is changing the world, and we're at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we're advancing the art of team collaboration with products like Jira, Confluence, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we're out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we're looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. We believe that the unique contributions of all Atlassian is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
