R&D Knowledge & Capabilities Senior Manager

Hyderabad, Telangana
Permanent
Full-time

1 month ago

Career Category OperationsJob DescriptionLiveWhat you will doLet’s do this. Let’s change the world.Part of Amgen’s R&D Strategy & Operations organization, the R&D Knowledge & Learning team is responsible for enabling scientific excellence, clinical execution, and regulatory rigor through world-class knowledge, learning, and performance support. We operate role-based learning & development, knowledge management, scientific and therapeutic area training, library and subscription services, and enabling technologies.The Senior Manager, R&D Knowledge & Learning Capabilities Lead serves as the architect and optimizer of the Knowledge & Learning operating system. This role is accountable for designing, governing, and continuously improving the capabilities, operating models, standards, and enabling technologies that allow the global R&D Knowledge & Learning organization to scale with speed, quality, and compliance.This leader works horizontally across Knowledge Management, Learning Business Partners, scientific/product/therapeutic training teams, GxP Training, and global learning operations, strengthening how these capabilities function individually and together. The role also evaluates and responsibly applies automation, AI, and ML-enabled approaches to improve knowledge flow, onboarding & learning effectiveness, and operational efficiency, ensuring innovation is intentional, governed, and value-driven.ResponsibilitiesKnowledge & Learning Capability ArchitectureDesign and continuously evolve the end-to-end knowledge, learning, and onboarding operating model, ensuring clarity of roles, decision rights, workflows, and integration across KM, functional learning, scientific training, and delivery enablementDefine onboarding as a strategic capability – focused on role readiness, risk-based learning, and accelerated time-to-productivity – rather than a one-time eventIdentify systemic gaps, redundancies, and bottlenecks across the knowledge and learning ecosystem and lead targeted capability improvementsOperating Model, Standards & Lifecycle GovernanceEstablish and govern standards, methodologies, and lifecycle discipline that apply across learning, knowledge assets, and performance support (discover
design
build/buy
launch
sustain
retire)Develop and maintain standard work (playbooks, templates, RACIs) that enable repeatable, scalable execution across all knowledge and learning offeringsOperational ExcellenceLead redesign and optimization of knowledge, learning, and onboarding processes to improve efficiency, reliability, and experiencePartner with AIN Learning Enablement, KM, GxP, and Global Learning Ops to ensure seamless end-to-end management of enabling infrastructure (e.g., LMS/LXP, knowledge platforms, automation tools)Portfolio, Measurement & InsightEnable portfolio-level governance and prioritization across knowledge, learning, and onboarding investments, ensuring transparency, alignment, and effective resource utilizationDefine and implement KPIs spanning time-to-productivity, role readiness, adoption, effectiveness, and value realizationProduce executive-ready insights to guide decision-making and continuous improvementCapability Uplift & EnablementStrengthen the capability of Knowledge & Learning professionals through coaching, frameworks, and targeted enablement (e.g., portfolio thinking, lifecycle management, instructional design rigor, KM best practices)Serve as a thought partner to Knowledge & Learning leaders, enabling consistent maturity and performance across teamsAutomation, AI & Innovation EnablementEvaluate, pilot, and guide the responsible application of automation, AI, and ML across knowledge, onboarding, and learning (e.g., content management, personalization, analytics, workflow automation)Partner with AI&D, DTI, Quality GxP, and governance bodies to ensure solutions are validated, scalable, and compliantTranslate emerging technologies into practical, value-generating use cases for the Knowledge & Learning ecosystemChange Leadership & IntegrationLead change management for new standards, operating models, and technologies to ensure adoption and sustained impactFoster a culture of continuous improvement, learning innovation, and cross-capability collaborationBasic Qualification:

Any Degree and 12 - 17 years of experience in the relevant field.

Amgen

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