IT-Quality Manager
- Gurgaon, Haryana
- Permanent
- Full-time
- Develop and execute IT Quality Assurance (QA) strategies for applications, infrastructure, and IT service management
- Lead and manage the IT Testing Team to ensure the delivery of high-quality software products.
- Collaborate with development teams to identify and resolve defects and issues.
- Work with cross-functional stakeholders to implement quality gates in agile/scrum and waterfall delivery models
- Implement and manage automation testing frameworks and tools
- Drive end-to-end test management across the SDLC – including test planning, execution, defect tracking, and release certification.
- Establish and monitor quality KPIs and metrics across IT teams and report to senior management.
- Collaborate with project managers, developers, and IT operations teams to ensure quality and reliability in deliverables.
- Manage internal IT audits and support external IT compliance audits (e.g., ISO 27001, SOC2).
- Develop and maintain test automation frameworks and scripts
- Support digital transformation initiatives (e.g., Industry 4.0, Smart Factory, IIoT) with quality oversight
- Proven experience working in cross-functional IT teams, preferably in complex or hybrid environments.
- Experience with automation testing tools (e.g., Selenium, QTP, JUnit).
- Strong understanding of SDLC, DevOps pipelines, CI/CD environments, and IT service management
- Strong knowledge of IT quality frameworks (e.g., ITIL,CMMI)
- Experience with cloud platforms (AWS, Azure) is a plus
- Analytical mindset with attention to details
- Assertiveness and Conflict Management
- Good Influencing Skills
- Customer orientation
- Process orientation
- Keen Learner