Manager, Order Management
Genpact
- Bangalore, Karnataka
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Manager, Order ManagementWe're looking for someone who has a deep understanding in Order management (verifying data, entering data into the system). Support the design and build of the end-to-end Order management.Responsibilities
- Responsibility for the process which includes knowledge of procedure & rules across multiple countries.
- Must have experience working in MS Dynamics or should have worked in SAP CRM, Sales force service cloud or any other CRM tool.
- Support the development of the end-to-end process design for the Order management.
- Caring for correctness and timelines of the process.
- Should have worked how the order gets created/generated and monitor the process.
- Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work
- Support Customer Facing specialists when needed.
- Order Validation processes execution according to agreed priorities:
o Order modification upon customer or internal request (e.g., delivery date change)
o Order validation in a massive basis
o Blocking orders for delivery when are not ready for stock allocation.
o Blocking orders for billing when are not ready for invoicing process.
o Automatic tools maintenance and development (ODM/BRE)
- SOP creation and process standardization.
- Knowledge on how to create order based on the quotation and PO (Good to have)
- Working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos.
- Responsible for the operational tasks of Order Entry processes
- Solving claims tickets accurately and efficiently to achieve the fixed service level target
- Deliver different order to cash processes KPI’s
- Cooperate with local Customer Service organizations, warehousing, distribution, and transportation.
- Ensure Order Entry processes are done in compliance with related financial controls
Minimum Qualifications
- Graduation/ Masters
- Relevant years’ experience in MS Dynamics or should have worked in alternate tools like SAP CRM, Sales force service cloud or any other CRM tool.
- Proficient in spoken and written English
- Ability to work with various IT applications (SAP CRM, ARC, internal UL and 3PLP platforms
- Strong analytical skills required.
- Customer service orientation
- Ability to work effectively under pressure.
- Advanced knowledge of MS Office, Excel & good knowledge of SAP system
- Customer Focus (focus on internal customers and impact on our external customers)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Analytical skills
- Technical skills must to have – VBA coding, other coding skills, Macro’s skills
- Must be able to resolve any issues in Order processing.
- SOP/Workflow documentation is must.
- Strong in communication & stakeholder management and in relationship building and collaboration at all levels of the organisation. Good organisational and planning skills. Strong cultural awareness and versatility in styles.
- Must be a team player and able to work collaboratively with and through others. Flexible and adaptable; able to work in ambiguous situations, dealing with complexity and time pressure.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.