Desktop Support Engineer

Acura Solutions

  • Kanpur, Uttar Pradesh
  • Permanent
  • Full-time
  • 1 month ago
As discussed, we are looking to hire 4 Desktop Support Engineers for theroles of Associate System Engineer (Level 3) or System Engineer Grade 1(Level 4).Please find the detailed Job Description below for your reference.Kindly review and share it with the HR team to initiate the hiringprocess.Job Summary:We are seeking Desktop Support Engineers to provide technicalassistance, troubleshooting, and end-user support. The role involvesmanaging hardware, software, and network-related issues for desktops,laptops, and associated systems. The ideal candidate should possessstrong problem-solving abilities, excellent communication skills, andexperience supporting enterprise IT infrastructure—particularly inendpoint management.Key Responsibilities:
  • Perform advanced Linux system administration, including user and
permission management, shell scripting, package management, and loganalysis.
  • Manage user accounts, access controls, and permissions in Active
Directory and other enterprise IT systems.
  • Implement and manage Group Policies and Role-Based Access Control
(RBAC) for secure and efficient user access.
  • Conduct system hardening and ensure compliance with Security
Technical Implementation Guides (STIGs) and other security benchmarks.
  • Troubleshoot issues related to application installations, system
configurations, hardening, and OS-level restrictions.
  • Handle configuration management, vulnerability patching, and timely
deployment of system updates.
  • Diagnose and resolve network issues, including wired/wireless
connectivity, IP/DNS conflicts, DHCP errors, VPN access, andfirewall/proxy-related restrictions.Qualifications:
  • Bachelor’s degree in Information Technology, Computer Science, or
a related field.
  • 2 - 4 years of experience in desktop or IT support roles.
  • Proficiency in Linux/Unix and Windows administration.
  • Hands-on experience with troubleshooting hardware/software issues
and network connectivity.
  • Good understanding of Active Directory, Group Policy, RBAC, and IT
security practices.
  • Familiarity with automation tools and configuration management
processes.Travel:Anywhere in India

Acura Solutions