Job Description You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. How will you create an impact The Global Card Issuance team is responsible for manufacturing, personalizing, fulfilling and distributing American Express cards around the world for our customers. We deliver cards through a network of industry leading third party vendors. Do you thrive at growing relationships to get the best results for the team and your organization Could you be part of a team of professionals who, with every delivery, set the standards for the best customer experience on card delivery and ensure our promise to our customers is always met Purpose of the Role: GCI Governance Analyst would be responsible for performing testing and driving controls across GCI processes. The candidate will support the team to execute monitoring across all GCI Global functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities. Responsibilities: Drive Governance projects/initiatives within the teams with objectives towards risk based approach. Establishing and maintaining a record of operational procedures manuals, and analyzing monthly reports. Maintaining and updating the governance framework, supervising compliance Lead calibration sessions with your Business Partners, Market Compliance, BCP, Operations excellence and other key collaborators Identify and implement systems, infrastructure, and reporting needs for supervising the respective group. Supporting the Manager in day to day internal governance related activities Maintain knowledge of market regulations and related tests (PRSA, RBST, IAG, BCP, Local audit requirements) Provide input and insight to key drivers of errors as part of GCI efficiency improvement projects Act as a point of contact for ICT, PRSA, OE, IAG or any other audits Ensure that internal policies, procedures and compliance regulations are being followed Work with the Program Management, Remediation team, Business Partners and Line of Business Compliance, to define testing and monitoring requirements to meet regulatory requirements Interact with Compliance and Process Owners to establish and follow through on remediation and Corrective Action Plan. Track and Report TLM and TSM assessment status Support day to day Spl handling activities - Emergency Card Replacement, Card Redirects, Reject CLIC baskets and any new work-types Support testing requirements for any new issuance tool, projects related to card replacements Hand hold SHT colleagues for any new project submission, CHC corrections, SOP updates Preferred knowledge of CLIC, GSP, Card Replacement Journey Critical Factors to Success: 1)Time management 2)Managing multiple tasks simultaneously 3)Superb communication skills 4)Analytical attitude 5)Excellent interpersonal and communication skills required as the job involves extensive interaction with various levels from associate to management levels 6)Sound knowledge of Procedural & BST Testing and monitoring framework is crucial 7)Preferred experience of Card Issuance functional area 8)Ability to perform in fast paced changing environment 9)Attention to detail and strong organizational skills 10)Strong proficiency in Microsoft Office-Word, presentation skills 11)Positive attitude and flexibility to deal with and inspire change Minimum qualification : Excellent relationship leadership skills Proven Solid project management skills with the ability to work across global teams to drive efficient delivery performance Superb communication skills and the ability to communicate optimally at all levels within both Amex and third party organizations Experience in roles related to relationship and/or contract management with external partners and internal business partners would be preferred Excellent negotiations and influencing skills Knowledge of Platforms: SSP, Globestar, AR Screens, GIP, GSP, Knowledge of Card issuance process flow and tools will be preferred. Skills/Capabilities: Knowledge of Card issuance process flow and tools is an added advantage Prior PRSA, OE, Gov, audit experience will be an added advantage Eligibility- Should not be on any form of Counseling during last 6 months of the time ofapplication. Should have a minimum rating of G3/L3 in the last Annual Performance cycle. Flexibility to work in a 24 x 7 operational work environment. Academic Background: Should hold a Graduate Degree or equivalent educational qualification Knowledge of Platforms: SSP, Globestar, AR Screens, GIP, GSP, Knowledge of Card issuance process flow and tools will be preferred. Enterprise Leadership Behaviors 1. Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. 2.Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential 3.Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
