Job Description:We're looking for a hands-on Dynamics 365 CRM Developer to help build and enhance a lead management platform using Microsoft Dynamics 365. The candidate will work closely with other developers, analysts, and business stakeholders to implement automation, streamline integrations, and ensure a seamless lead lifecycle experience. The ideal candidate will have a strong background in CRM automation, workflow orchestration, BI reporting, and system integration, with a passion for driving business outcomes through intelligent customer engagement. Key Responsibilities • Design and implement lead capture, scoring, routing, and nurturing workflows in Dynamics 365. • Configure and customize Dynamics 365 Sales and Marketing modules to align with business processes. • Develop automated workflows using Power Automate and Dynamics 365 process flows. • Integrate CRM with external systems (e.g., marketing platforms, ERP, web forms, APIs). • Ensure data integrity, compliance, and security across the CRM ecosystem. • Provide documentation, training, and support to end-users and business teams. • Monitor system performance and continuously optimize for scalability and usability. Required Skills & Experience • 3-5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and Customer Insights). • Strong knowledge of Power Platform (Power Automate, Power Apps, Dataverse). • Experience with CRM integrations (REST APIs, Azure Logic Apps, middleware like KingswaySoft or Zapier). • Proficiency in workflow automation, lead lifecycle management, and data modeling. • Familiarity with JavaScript, C#, or TypeScript for CRM customizations. • Experience with data migration, ETL, and reporting tools (Power BI, SSRS). • Excellent communication skills. • Experience supporting and enhancing existing Dynamics 365 CRM solutions • Hands-on experience with Power Platform Pipelines and CI/CD • Strong knowledge of model-driven app development • Proven ability to design, develop, and support enterprise-grade CRM solutions Preferred Qualifications • Information Technology or Bsc Computer Science Degree • Microsoft Certified: Dynamics 365 Fundamentals or Functional Consultant Associate. • Experience with marketing automation tools Dynamics 365 Marketing. • Background in lead generation, sales funnel optimization, or customer journey mapping. • Exposure to Agile methodologies and cross-functional collaboration. Why Join Us? • Be at the forefront of a digital transformation initiative. • Work with a forward-thinking team focused on automation, integration, and customer experience. • Opportunity to shape a scalable, intelligent lead management platform from the ground up.
