L2 support
- Pune, Maharashtra
- Permanent
- Full-time
- Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
- Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
- Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
- Coordinate with vendors and technical teams for complex problem resolution.
- Document solutions, contribute to knowledge base articles, and provide training where needed.
- Support system updates, patches, and validation activities under IT governance.
- Ensure compliance with healthcare regulations and data privacy standards.
- Insignia / Intellirad PACS (Picture Archiving and Communication System)
- IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
- Magentus RIS (Radiology Information System)
- Medilogik EMS (Clinical & Cardiology Reporting Solutions)
- CIMAR (Cloud-based Medical Image Exchange Platform)
- iQemo (Oncology Treatment Workflow Solution)
- IEP (Image Exchange Portal)
- eRS (Electronic Referral System)
Expertia AI Technologies