JD for Desktop Support Engineer.Key Responsibilities:End-User Support: Provide in-person, remote, and phone support for end-user hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.Troubleshooting: Diagnose and resolve technical issues related to operating systems (Windows, macOS), software applications, hardware failures, and network connectivity.Installation & Configuration: Set up new desktops, laptops, and peripherals for end-users, including software installation, operating system configuration, and network setup.Software Support: Install, configure, and troubleshoot office productivity software (e.g., Microsoft Office, Outlook), antivirus software, remote desktop software, and other business applications.System Imaging & Deployment: Manage system imaging, deployment, and upgrading processes to standardize and streamline desktop configurations.Hardware Repair & Maintenance: Perform basic hardware repairs (e.g., replacing hard drives, RAM, monitors, printers) and coordinate more complex repairs with vendors as needed.Network Support: Assist users with network connectivity issues, including wireless and wired connections, VPN setup, and troubleshooting.User Training: Provide basic training to end-users on the use of software and hardware systems, as well as any company-specific applications or tools.Asset Management: Maintain and update inventory records for hardware, software, and licenses; assist in managing asset lifecycle from procurement to disposal.Documentation: Maintain accurate records of support requests, troubleshooting steps, and resolutions using IT service management tools like ServiceNow, Jira, or similar.Collaboration: Work closely with other IT teams, including systems administration, networking, and security, to resolve complex issues and ensure smooth IT operations.Security: Assist with the implementation of security policies and procedures, including software patch management, encryption, and antivirus software.Remote Support: Provide remote troubleshooting and support for end-users in different locations or for employees working from home or in satellite offices.
